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Engagement Training Courses

  • Service Improvement through Engagement and Involvement

    Over the past few years, statutory organisations have been getting better at involving users in the development, planning and delivery of services.  While nationally there are many examples of innovative practice, there is still little evidence that involvement is a mainstream activity alongside other policy and performance requirements. This is a practically based course which is delivered as a combination of taught sessions and facilitated action learning sets.  On completion of the course the learner will have gained the skills to plan, implement and measure the success of a work-based engagement project. [...]

  • Leading and Implementing Improvement through Engagement and Involvement

    This module allows the learner to practically demonstrate engagement and involvement skills in a work – based project under the supervision of experienced and senior engagement and involvement professionals. Tied to the course Developing the Infrastructure to Deliver Involvement and Engagement these two courses combined will achieve accreditation of 60 credits at level 6 [...]

    40 Credits (6 Days)
    18 Jan 2011–14 Mch 2011

  • Planning Improvement through Engagement & Involvement

    This is a work-based theoretical module which allows the learner to test out engagement and involvement theory in a safe and easy way whilst preparing to deliver a practical project. It acts as a foundation for the course Leading and Implementing Improvement through Engagement and Involvement [...]

    20 Credits (3 Days)
    5 Oct 2011–7 Dec 2011

  • Introduction to Service User and Citizen Engagement and Involvement

    This is a broad – based course which is aimed at frontline staff in all organisations.  It is designed to help the learner to understand the issues faced in engaging the public in services and to build confidence in engaging with the public. This is a practically based course which stands alone and also [...]

    20 Credits (3 Days)
    15 June 2011–14 Sept 2011

  • Developing skills for effective participation and involvement

    This course is designed to help members of the public develop skills in influencing and shaping local decision making. An essential course if you want to join or set-up a patient participation group; join a board or committee; or you just want to better understand issues in public services. [...]

    20 Credits (3 Days)
    25 May 2011–20 July 2011

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