Service Improvement through Engagement and Involvement

Course details
Course type Local Authorities and Districts Courses
Accreditation equivalent: N/A
Course length 9 days over 9 months
Location Nationwide
Next start date 05/10/11
Price £2499pp + Vat

Service Improvement through Engagement and Involvement

Over the past few years, statutory organisations have been getting better at involving users in the development, planning and delivery of services.  While nationally there are many examples of innovative practice, there is still little evidence that involvement is a mainstream activity alongside other policy and performance requirements.  Of particular concern is the challenge of having to report on engagement and involvement activity in a meaningful way in accordance with statutory duties such as Section 242 of the NHS Act 2006.

Recent policy changes such as GP commissioning and the development of Foundation Trusts has raised the profile of the need to involve the public in determining needs of local populations and improving service delivery.  A renewed focus on Assets Based approaches such as Assets Audits and Assets Based Community Development (ABCD) has reinforced this drive.

This is a practically based course which is delivered as a combination of taught sessions and facilitated action learning sets.  On completion of the course the learner will have gained the skills to plan, implement and measure the success of a work-based engagement project.

Throughout the course the learner will have access to advice and guidance from world renowned and award winning experts in engagement and involvement projects and receive a toolkit to enable continued learning and delivery.

Entry Requirements

The only entry requirements are an open mind and a willingness to learn.

English Language Requirements

The courses are presented in English. It will assist you to have written as well as language skills in English.

For further information complete the enquiry form or call 0151 486 6737.

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