Loading ...Over the past few years, statutory organisations have been getting better at involving users in the development, planning and delivery of services. While nationally there are many examples of innovative practice, there is still little evidence that involvement is a mainstream activity alongside other policy and performance requirements.
Recent policy changes such as GP commissioning and the development of Foundation Trusts has raised the profile of the need to involve the public in determining needs of local populations and improving service delivery. A renewed focus on Assets Based approaches such as Assets Audits and Assets Based Community Development (ABCD) has reinforced this drive.
This is a broad-based course which is aimed at frontline staff in all organisations. It is designed to help the learner to understand the issues faced in engaging the public in services and to build confidence in engaging with the public. This is a practically based course which stands alone and also acts as a foundation for the Service Improvement through Engagement and Involvement Course.
Recent policy changes such as GP commissioning and the development of Foundation Trusts has raised the profile of the need to involve the public in determining needs of local populations and improving service delivery. A renewed focus on Assets Based approaches such as Assets Audits and Assets Based Community Development (ABCD) has reinforced this drive.
The course focuses on the individual and their relationship with their organisation, policy and their neighbourhoods. It develops confidence and imparts technical engagement skills. Examples of the planned content include,
- The policy context
- The duty to involve and Section 242 of the NHS Act 2006
- The individual as an ‘asset’
- Assets Based Community Development (ABCD)
- Mapping, planning and measurement
- Reflection, active listening
- Negotiation, influencing and conflict resolution.
- And others…
Assessment
Included in the cost is the option to complete a university award of 20 credits at level 6 which is achieved by completion of an assignment. This course can be combined with Course Four, Leading and Implementing Improvement through Engagement and Involvement (40 credits Level 6) to achieve the award ‘Service Improvement through Engagement and Involvement’.
Entry Requirements
The only entry requirements are an open mind and a willingness to learn.
English Language Requirements
The courses are presented in English. It will assist you to have written as well as language skills in English.
For further information complete the enquiry form or call 0151 486 6737.
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